Refund policy

30-Night Sleep Trial & Refund Policy

We want you to love your Cloudvale comforter. That's why every comforter comes with a 30-night sleep trial.

How the 30-night trial works

Your trial starts on the day your order is delivered.
Sleep on your comforter for up to 30 nights. If you're not happy with it, email us at support@cloudvalehome.com within 30 days of delivery with your order number.
We'll reply with return instructions. Please don't send anything back before you've received them, as returns sent without instructions can't be processed.
The comforter must be clean, undamaged and returned with all parts. You can keep the free gift.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong. We recommend a tracked shipping service, as we can't refund parcels that don't reach us.

Refunds

Once your return arrives and is checked, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges (if any) are not refundable.

Damaged, defective or wrong items

If something arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.