Shipping policy

Shipping Policy

Shipping is free with tracking on orders of $85 or more. Orders under $85 ship with tracking for a flat $9.87.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). During big sales such as Black Friday, processing can take a little longer.

Delivery time

• United States: usually 6–12 business days after dispatch.
• International: usually 8–15 business days after dispatch.

Delivery times are estimates and are not guaranteed. Customs or carrier delays may sometimes occur.

Tracking

When your order ships, you'll get an email with a tracking number. Tracking can take 2–3 business days to update.

Customs and duties

Orders shipped outside the United States may be charged import duties or taxes by the destination country. These charges are paid by the customer.

Wrong address

Please check your shipping address at checkout. If you made a mistake, email us as soon as possible. We can't change an address once the order has shipped.

Lost or damaged parcels

If your tracking shows no movement for 10 business days, or your parcel arrives damaged, email support@cloudvalehome.com with your order number and we'll make it right.